Innocom Solutions Pvt Limited (“Innocom”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at theinnocom.com (the “Website”).
This policy applies to the Website only. It does not apply to client software products, such as INCTRACK, except to the extent those products are described on this Website. Separate terms may apply to contracted services.
1. Who we are
Innocom Solutions Pvt Limited
11/41, 3rd Street, Nehru Nagar, Ennore,
Chennai, Tamil Nadu, India, Pin: 600057
Email: hello@theinnocom.com
2. Information we collect
Information you provide
If you use the contact form on the Website, you may provide your name, email address, phone number, subject, and message. At present, form submissions are processed in your browser to show a confirmation and are not transmitted to or stored on our servers.
If you contact us by email or telephone, we will process the information you include in that correspondence so that we can respond.
Information collected automatically
We do not use analytics, advertising, or other tracking cookies on the Website. Your browser will send standard technical information (such as IP address, browser type, and requested pages) to the servers that host this Website and to third-party services that deliver fonts and images. See our Cookie Policy for details.
3. How we use information
We use personal information to:
- Respond to enquiries and communicate with you
- Operate, maintain, and improve the Website
- Comply with legal obligations
- Protect our rights, property, and users
We do not sell your personal information and we do not use it for automated decision-making that produces legal or similarly significant effects.
4. Legal basis
Where applicable, we process personal information because it is necessary to take steps at your request (for example, answering an enquiry), to pursue our legitimate interests in operating a business website, or to comply with law. Where consent is required, we will ask for it.
5. Third-party services
The Website loads fonts from Google Fonts (fonts.googleapis.com / fonts.gstatic.com) and some images from Unsplash. Those providers may process technical information such as your IP address when their resources are requested. Their processing is governed by their own privacy policies.
The footer LinkedIn icon links to our company page. If you follow that link, LinkedIn’s privacy practices apply.
6. Retention
Contact-form submissions are not stored on our servers at this time. Correspondence sent to hello@theinnocom.com is retained only as long as needed to handle your enquiry and meet legal or record-keeping requirements, then deleted or archived according to our internal practices.
7. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure.
8. Your rights
Depending on applicable law, including the Digital Personal Data Protection Act, 2023 (India), you may have rights to access, correct, update, or request deletion of personal information we hold about you, to withdraw consent where processing is based on consent, and to grievance redressal. To exercise these rights, email hello@theinnocom.com.
9. Children
The Website is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. International visitors
The Website is operated from India. If you access it from another country, your information may be processed in India and in the countries where our hosting and third-party providers operate.
11. Changes
We may update this Privacy Policy from time to time. The Effective Date at the top of this page will be revised when we do. Continued use of the Website after a change constitutes acceptance of the updated policy.
12. Contact
For privacy questions or requests, contact Innocom Solutions Pvt Limited at hello@theinnocom.com, or write to 11/41, 3rd Street, Nehru Nagar, Ennore, Chennai, Tamil Nadu, India, Pin: 600057.